• Meet sales and performance targets.
• Manage retail staff, including cashiers and on the floor team; help them achieve sales targets.
• Coach, counsel, train, and discipline employees and evaluate on-the-job performance.
• Formulate pricing policies, determine daily coupons and ensure pricing is correct and work on store displays.
• Attend trade shows to identify new products and services.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Ensure sufficient stocks are available always.
• Control stock by eliminating the damages, expiries, missing, obsolescence, etc.
• Ensure stocks are organized well and control the IN and OUT between the store and display area.
• Ensure the physical stock counting every month.
• Keep up with fluctuating supply and demand.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Ensure operation matches with government standard and instructions to avoid penalties.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors and provide reports to the management for competitive analysis.
• Manage duty roaster with attendance and ensure productive hours of operation.
• Maintain store's cleanliness and health and safety measures.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.
• Carry out other assignments that may be given by the management.
Ability to multitask, prioritise tasks and manage time effectively
Exceptional mentoring and leadership skills
Strong sense of compassion and empathy
Excellent project management and organisational skills
Administrative skills.
High levels of confidentiality, credibility and integrity
Interpersonal skills
Numeracy skills
Sales and Operations
UAE
07-03-2024
2
RHJP0002
Branch Supervisor
• Manage retail staff, including cashiers and on the floor team; help them achieve sales targets.
• Coach, counsel, train, and discipline employees and evaluate on-the-job performance.
• Meet sales and performance targets.
• Assist Showroom Manager to manage retail staff, including cashiers and on the floor team; help them achieve sales targets.
• Coach, counsel, train, and discipline employees and evaluate on-the-job performance.
• Be aware of the pricing policies, daily coupons, ensure pricing is correct and work on store displays.
• Ensure merchandise is clean and ready to be displayed.
• Ensure sufficient stocks are available always.
• Control stock by eliminating the damages, expiries, missing, obsolescence, etc.
• Ensure stocks are organized well and control the IN and OUT between the store and display area.
• Ensure the physical stock counting every month.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Ensure operation matches with government standard and instructions to avoid penalties.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors and provide reports to the management for competitive analysis.
• Ensure the attendance with duty roaster and report regularly.
• Maintain store's cleanliness and health and safety measures.
• Handle customer questions, complaints, and issues.
• Carry out other assignments that may be given by the management or supervisors
• Ability to multitask, prioritise tasks and manage time effectively
• Exceptional mentoring and leadership skills
• Strong sense of compassion and empathy
• Excellent project management and organisational skills
• Administrative skills
• High levels of confidentiality, credibility and integrity
• Interpersonal skills
• Numeracy skills
Sales and Operations
UAE
07-03-2024
3
RHJP0003
Shelf Boy
• Greet customers, find out the customer's needs, recommend, select and help locate the right merchandise.
• Describe a product's features and benefits, demonstrate use and operation of the product.
• Answer customer queries regarding the store and the merchandise.
• Make suggestions and encourage purchase of products.
• Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.
• Bag or package purchases, gift wrap merchandise and place special orders if required.
• Organize and process merchandise exchanges, and process repair or alteration of merchandise.
• Stay updated with sales prices, recognize and monitor security issues.
• Arrange and display merchandise, keep merchandise area tidy, take inventory, requisition new stock.
• Memorize product locations throughout the store and be able to direct customers or make suggestions.
• Handle exchanges and refunds in a quick, efficient manner.
• Keep the sections clean and well organized.
• Be aware of all promotions and advertisements.
• Must be honest, punctual and responsible always.
• Carry out other responsibilities as assigned by the line manager
Clerical Skills: Stock clerks typically type, file and keep accurate records to track materials.
Customer-Service: Stock clerks in stores will sometimes talk directly with customers. Being friendly and approachable while helping people find what they need on store shelves is necessary.
Attention to Detail: Stock clerks must make sure to pick up the right items and put them on the right shelves.
Sales and Operations
UAE
07-03-2024
4
RHJP0004
Section Head
• Assist Showroom supervisor to manage retail staff, including cashiers and shelf boys; help them achieve sales targets by training and motivating.
• Be aware of the pricing policies, daily coupons, ensure pricing is correct and work on store displays.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Control stock by eliminating the damages, expiries, missing, obsolescence, etc.
• Ensure stocks are organized well and control the IN and OUT between the store and display area.
• Assist the physical stock counting every month.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Ensure standards for quality, customer service and health and safety are met.
• Maintain store's cleanliness and health and safety measures.
• Handle customer questions, complaints, and issues.
• Evaluate on-the-job performance.
• Ensure standards for quality, customer service and health and safety are met and handle customer questions, complaints, and issues.
• Identify current and future trends that appeal to consumers.
• Distribute staff schedules according to duty roaster and make sure the working hours are maintained.
• Carry out any other responsibilities assigned by the direct manager
• Proactive in-store planning skills
• Self-motivated leadership
• Interpersonal communication skills
• Strong sales abilities
• Customer service skills
• Organization skills
• Ability to operate basic business software programs
Sales and Operations
UAE
07-03-2024
5
RHJP0005
Receiver
• Taking deliveries of fresh fish and placing orders.
• Plan and perform work that involves ordering, receiving, inspecting, returning, unloading, shelving, packing, labelling, pricing, delivering, and maintaining a perpetual inventory of the products.
• Keep records to maintain inventory control, cost containment and to assure proper stock levels.
• Extend all requisitions daily and update the inventory management system.
• Maintain receipts, records, and withdrawals of the stockroom.
• Monitor and take inventory on a regular basis to compile orders based on par levels or needs.
• Responsible for the day-to-day check on the storage facilities for upkeep and hygiene.
• Rotate stock and coordinate the disposal of surpluses.
• Adhere to all Health and Safety procedures.
• Carry out other assignments that may be given by the management or supervisors
• Written and verbal communication skills
• Computer and data entry skills
• Organization and time management skills
• Ability to adapt to changing conditions
• Understanding the products the business sells, the supplies they use, and the quality levels customers want
• Understanding of math, accounting, and budgeting
• Knowledge of applicable laws and regulations
Sales and Operations
UAE
07-03-2024
6
RHJP0006
Cashier
• Perform basic math functions to collect payments and make change.
• Operate registers, scanners, scales, and barcode and credit card/debit card terminals.
• Memorize product locations throughout the store and be able to direct customers or make suggestions.
• Handle exchanges and refunds in a quick, efficient manner
• Collect payments and bag purchases for customers.
• Maintain accurate cash drawer.
• Take a tally of the funds in the cash register when required during a shift and produce transaction reports.
• Keep the checkout area clean and organized.
• Be aware of all promotions and advertisements.
• Must be honest, punctual and responsible always.
• Carry out any other responsibilities assigned by the direct manager
• Ability to calculate sales and change quickly
• Accountability and accuracy in reconciling sales receipts and records
• Service-oriented and willing to help patrons
• Customer service skills to maintain positive customer relationships, encourage customer loyalty and resolve conflicts
• Excellent communication to interact with team members and customers
• Ability to work in a fast-paced and stressful environment
• Attention to detail to maintain accurate inventory and transaction records
• Knowledge of point-of-sale systems
Sales and Operations
UAE
07-03-2024
7
RHJP0007
Labourer
• Load, unload and move transported items to customers & Suppliers and verify the same.
• Pack all the items according to the requirements.
• Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
• Sort and place materials or items on racks, shelves or in bins according to organizational standards.
• Open bales, crates and other containers.
• Maintain safe and clean work environment by keeping shelves, pallet area, and work stations neat; Sweep, dust and mop.
• Assist sales persons to deliver products to the customer locations.
• Always Organize warehouse and work area for orderliness.
• Must ensure a solid understanding and comply with the principles of the company’s Code of Ethics.
• Carry out other responsibilities as assigned by the line manager
Greet customers and offer them assistance
Recommend merchandise based on customers’ wants and needs
Answer customers’ questions
Labour
UAE
07-03-2024
8
RHJP0008
Admin Officer
• Answer incoming calls and assume other receptionist duties when needed.
• Greet visitors and determine whether they should be given access to specific individuals.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution and Generate memos, emails and reports when appropriate.
• File and retrieve corporate documents, records, and reports.
• Prepare responses to correspondence containing routine inquiries.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
• Assist Human Resources Department with recruitment, attendance, employee requests and documentation.
• Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, to aid executives.
• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Responsible for maintenance of office equipment, including computers, copy machines and fax machines.
• Maintain office supplies by checking inventory and order items.
• Carry out other assignments that may be given by the management or supervisors
• Strong organisational skills
• Flexibility
• Ability to work well with others
• Excellent communication skills
• Ability to use the latest technology for office administration
• Sensitivity and empathy
• Exceptional customer service skills
• Attention to detail
Administration
UAE
07-03-2024
9
RHJP0009
Secretary
• Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly.
• Assist Executives with their tasks, schedules, follow-ups, board meetings and other meeting, document reviews, etc.
• Answer incoming calls and assume other receptionist duties when needed.
• Translate documents from Arabic to English and English to Arabic with accuracy.
• Read and analyse incoming memos, submissions, and reports to determine their significance and plan their distribution and Generate memos, emails and reports when appropriate.
• File and retrieve corporate documents, records, and reports.
• Greet visitors and determine whether they should be given access to specific individuals.
• Prepare responses to correspondence containing routine inquiries.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
• Prepare agendas and make arrangements for committee, board, and other meetings.
• Make travel arrangements for executives.
• Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Responsible for maintenance of office equipment, including computers, copy machines and fax machines.
• Carry out other responsibilities as assigned by the line manager
• 2+ years of clerical experience
• Knowledge of specific software programs used within your organization
• Experience in data processing, bookkeeping or other skills you need to have performed
• Ability to work independently
• Organized and professional demeanor
• Exceptional written and verbal communication skills
• Experience maintaining and prioritizing a manager’s calendar
Administration
UAE
07-03-2024
10
RHJP0010
Clerk - Logistic
• Develop and initiate monthly reports with required details, corporate metrics and productivity measurements of the logistics.
• Organize and manage the operations of logistics in a smooth and professional way.
• Centralise and manage all company vehicles under the umbrella of Al Masira and smooth running of transportation requirements of the organization.
• Maintain database of all vehicle of Royal Horizon and other associated companies and up to date documentation of handover in a systematic way.
• Ensure registration and renewal of documents related to vehicles such as License, Insurance, Vehicle Test, etc.
• Proper and timely maintenance and service of vehicles.
• Manage the proper working of fuel chips and GPS systems and report any issues.
• Prepare periodic reports for Finance and General Management.
• Assist PRO with tasks related to public relations.
• Carry out other assignments that may be given by the Senior Officers.
Excellent communication and interpersonal skills
Strong problem-solving and critical thinking abilities
Ability to work in a fast-paced and deadline-driven environment
Flexibility and adaptability to changes in priorities and procedures
High level of organization and time management skills
Logistics
UAE
07-03-2024
11
RHJP0011
Project Coordinator
• Provide assistance in warehouse space utilization by designing facility layouts to achieve maximum storage efficiency.
• Manage and coordinate operational activities for district warehouses and stores.
• Coordinate warehousing and storeroom activities with outside agencies and organizations.
• Implement appropriate safety guidelines and investigate injuries or unsafe conditions.
• Measure and report the effectiveness of warehousing activities.
• Ensure inventory transactions’ accuracy
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Evaluate and report on warehouse productivity.
• Performing daily inspections on the warehouse grounds.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• Create a project management calendar for fulfilling each goal and objective.
• Carry out other responsibilities as assigned by the line manager
• Good communication and interpersonal skills capable of maintaining strong relationships
• Strong organizational and multi-tasking skills
• Excellent analytical and problem solving abilities
• Team-management and leadership skills
• Documentation management and ability to use project management tools
• Attention to details even under pressure
• Time management skills with the ability to meet deadlines
Sales and Operations
UAE
07-03-2024
12
RHJP0012
Digital marketing Officer
Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
Designs, builds, and maintains our social media presence.
Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
Identifies trends and insights and optimizes spend and performance based on the insights.
Brainstorms new and creative growth strategies through digital marketing.
Plans, executes, and measures experiments and conversion tests.
Collaborates with internal teams to create landing pages and optimize user experience.
Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
Identifies critical conversion points and drop off points and optimizes user funnels.
Collaborates with agencies and other vendor partners.
Evaluates emerging technologies.
Provides thought leadership and perspective for adoption where appropriate.
• Business Savvy
• Research Ability
• Digital Literacy
• Organized Work Habits
• Composition of Sales Products
Information Technology
UAE
07-03-2024
13
RHJP0013
Comis
• Review the daily production sheets with Demi or Chefs de Partie or Sous Chef when the first is not present
• Prepare, and when required, delegate the production of the necessary food items in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guests service.
• Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met
• Keep workstation clean and organized including, but no limited to, fridges, freezers, counter tops and stove tops
• Keep over-production and food waste to a minimum, ensure proper rotation, labelling and storing of food to reduce food cost expenses.
• Operate all kitchen equipment and conduct them with safety in mind at all the times
• Ensure that all the food products are handled, stored, prepared and labelled properly and served safely in accordance with hotel and government food safety guidelines
• Compliance with all safety regulations of assigned tasks
• Adhere to all environment policies and programs as required
• Make sure to log all information in the kitchen log book
• Briefing with talents on new happenings and follow up
• Cleaning schedule to follow
• Ensure full liaison with other members of the section and the kitchen team
• Daily data collection and reporting of issues as they arise
• Vegetables, dried goods and other food related items to be stored properly.
• Understand and apply the principles of HACCP program
• Carry out other responsibilities as assigned by the line manager
• Excellent verbal and written communication skills, as well as listening skills
• Attention to detail and ability to deliver high-quality work
• Knowledge of food safety and hygiene regulations
• Interpersonal skills and ability to work well in a team as well as independently
• Ability to stand for long hours
• Excellent organisational skills
• Ability to work under pressure
• A food handler’s licence
Cafe
UAE
07-03-2024
14
RHJP0014
Helper
• Preparing meal ingredients for the cook, which includes washing, peeling, cutting, and slicing ingredients.
• Assisting kitchen staff to unload food supplies from delivery trucks.
• Properly washing and drying all dishes, utensils, cooking instruments and cutting boards.
• Neatly putting away all utensils, cooking instruments, dishes, and cutting boards in their respective places.
• Packing take-out orders as needed.
• Clearing and cleaning tables for Waitstaff when necessary
• Refilling condiments or other supplies at tables.
• Removing garbage, replacing garbage bags, and washing garbage cans.
• Maintaining proper sanitation of the kitchen
• Following all food safety and hygiene standards.
• Mopping and sweeping the kitchen areas as required.
• Storing ingredients and food items according to food safety standards
• Excellent verbal and written communication skills, as well as listening skills
• Attention to detail and ability to deliver high-quality work
• Knowledge of food safety and hygiene regulations
• Interpersonal skills and ability to work well in a team as well as independently
• Ability to stand for long hours
• Excellent organisational skills
• Ability to work under pressure
• A food handler’s licence
Cafe
UAE
07-03-2024
15
RHJP0015
Cafe Manager
Maintain working schedules on a day to day basis
Brief employees about rules of the cafe
Ensure that the machines such as coffee machine or tea machine are working fine
Make sure the cleaning is done before the daily operations start
Keep a record of monthly expenses and revenues
Coordinate with suppliers for the stock of raw materials
Maintain healthy relationship with customers
Coordinate with the staff according to different shifts and confirm the availability
Plan different deals and discounts to attract potential customers
Maintain the standard and quality of the services provided
Coordinate with the baker and chef to plan out a new menu
Ensure that the needs of the customers are fulfilled
Manage the billing procedures
Ensure smooth operations of our cafe when we are understaffed
Excellent food safety and hygiene knowledge.
Time management and organisation skills.
Customer service and satisfaction skills.
Excellent verbal communication and people management skills.
